Hello, my name is
Avash Pathak
IT Support and Cybersecurity Professional
Aviation Enthusiast
About me
I am a passionate IT Support and Cybersecurity graduate based in Sydney, with hands-on experience in system administration, technical support, and IT infrastructure. I help businesses troubleshoot issues, maintain secure systems, and improve digital operations. I’ve worked in both retail and IT environments, giving me a strong understanding of user needs, fast-paced problem solving, and cross-functional collaboration. From managing stock systems and internal tools at Lagardère AWPL to configuring networks and supporting users at Heubert Institute, I am adaptable, eager to learn, and committed to delivering results.
I Provide Reliable IT Support and Technical Solutions
With hands-on experience in IT support, I specialize in resolving technical issues, managing systems like Active Directory and Microsoft 365, and ensuring smooth service desk operations. My experience across both technical and customer-facing roles helps me understand user needs and deliver practical, tailored solutions.
Whether it’s troubleshooting hardware and software, configuring secure networks, or working with cloud platforms like Microsoft Azure, I bring a proactive and reliable approach to every task. My focus is on keeping your business systems secure, efficient, and running without interruption.
What I do
IT Support & Troubleshooting
Resolve hardware/software issues, manage tickets, and provide Level 1/2 support across desktops, servers, and user accounts.
System & Cloud Administration
Experienced in Active Directory, Microsoft 365, and Azure — managing users, devices, permissions, and cloud services securely.
Networking & Infrastructure
Basic knowledge of networking, PBX, DNS, and CCTV setup, with hands-on experience in maintaining stable and secure IT environments
Skills
My Experience
Oct 2023 – Present
Lagardère AWPL, Sydney Domestic Airport
TEAM LEADER
• Support stores by identifying and troubleshooting basic technical issues related to POS systems, network connections, and system updates, and escalate unresolved issues to the head office IT team.
• Use internal systems including Microsoft Dynamics 365 Business Central, POS software, and Livetiles to manage stock, pricing, reporting, and store operations.
• Lead and coordinate a team within a busy airport terminal, ensuring smooth daily operations and strong team performance.
• Ensure 100% task delegation, compliance with promotional standards, and effective communication across departments to maintain consistent retail performance.
Jul 2024 – Oct 2024
Heubert Institute, Parramatta, NSW
IT SUPPORT AND NETWORKING INTERN
• Provided L1 support to 30+ users weekly using Freshdesk, improving issue resolution time by 20% through efficient ticket prioritization and troubleshooting.
• Managed user accounts in Active Directory and Microsoft 365 Admin Center, and maintained lab systems, ensuring consistent access and uptime across devices.
• Configured and supported network equipment including routers, printers, PBX systems, and CCTV; contributed to maintaining a stable and secure IT environment.
Apr 2023 – Nov 2023
Coles Supermarkets, Sydney
Nightfill Team Member
• Restocked shelves with 98% accuracy by following planograms and coordinating closely with a team of six, improving overall efficiency by 12%.
• Maintained stockroom organisation and managed excess inventory, helping reduce restock time and minimise product damage.
• Supported team leads by assisting with nightly priorities and ensuring the store was clean, safe, and ready for opening each morning.
Contact Me
Let’s connect!
📧 contact@avashpathak.com
📞 +61 0452 384 006
📍 Sydney, NSW
🔗 LinkedIn: linkedin.com/in/avash-pathak