My Work

What I do

From resolving day‑to‑day technical issues to improving infrastructure and keeping systems secure, I provide end‑to‑end IT support that keeps businesses running smoothly.

IT Help Desk Support

Providing first-level technical support, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations for end users.

Cloud & Microsoft 365 Administration

Managing Microsoft 365, Azure, and Google Workspace environments—creating and maintaining user accounts, ensuring security, and optimizing productivity tools.

Network Setup & Troubleshooting

Configuring and maintaining networks (DNS, DHCP, routers, PBX systems, CCTV) and resolving connectivity issues to keep systems reliable and secure.

Hardware Installation & Maintenance

Assembling PCs, installing operating systems, configuring peripherals, and performing preventive maintenance to keep devices running efficiently.

System Configuration & Active Directory Management

Managing Active Directory, user permissions, and security policies while ensuring system stability and compliance with best practices.

Technical Documentation & IT Process Improvement

Creating clear documentation for systems, assets, and troubleshooting processes, and suggesting improvements that streamline IT operations.