About
About me
Hi, I’m Avash — a Microsoft Azure Certified IT Support and Cybersecurity professional based in Sydney. I’m passionate about making technology work smoothly for people — whether it’s troubleshooting issues, managing systems, or ensuring secure and efficient IT operations.
Passionate IT Support & Cybersecurity Professional
With hands-on experience in IT support, service desk operations, and systems administration, I’ve built strong skills in troubleshooting, networking, and cloud technologies like Microsoft Azure and Microsoft 365. I understand how to meet user needs while aligning with industry standards and best practices.
I’ve worked across diverse IT environments—managing Active Directory, setting up hardware, and configuring networks, PBX systems, and CCTV. Having contributed to live projects and improved operational efficiency, I bring practical solutions and reliable support to every task.
With me, you’ll get a collaborative approach—I work closely with users and teams to keep systems secure, efficient, and running smoothly.
My Skills
Experience
Oct 2023 – Present
Lagardère AWPL, Sydney Domestic Airport
TEAM LEADER
• Support stores by identifying and troubleshooting basic technical issues related to POS systems, network connections, and system updates, and escalate unresolved issues to the head office IT team.
• Use internal systems including Microsoft Dynamics 365 Business Central, POS software, and Livetiles to manage stock, pricing, reporting, and store operations.
• Lead and coordinate a team within a busy airport terminal, ensuring smooth daily operations and strong team performance.
• Ensure 100% task delegation, compliance with promotional standards, and effective communication across departments to maintain consistent retail performance.
Jul 2024 – Oct 2024
Heubert Institute, Parramatta, NSW
IT SUPPORT AND NETWORKING INTERN
• Provided L1 support to 30+ users weekly using Freshdesk, improving issue resolution time by 20% through efficient ticket prioritization and troubleshooting.
• Managed user accounts in Active Directory and Microsoft 365 Admin Center, and maintained lab systems, ensuring consistent access and uptime across devices.
• Configured and supported network equipment including routers, printers, PBX systems, and CCTV; contributed to maintaining a stable and secure IT environment.
Apr 2023 – Nov 2023
Coles Supermarkets, Sydney
NIGHTFILL TEAM MEMBER
• Restocked shelves with 98% accuracy by following planograms and coordinating closely with a team of six, improving overall efficiency by 12%.
• Maintained stockroom organisation and managed excess inventory, helping reduce restock time and minimise product damage.
• Supported team leads by assisting with nightly priorities and ensuring the store was clean, safe, and ready for opening each morning.